Terms of service

ORDERING AND PAYMENTS

To secure your order and commence processing of your order we require a minimum $100 nonrefundable deposit, depending on the value of the order. This can be paid via Visa/Mastercard/Paypal or Direct Deposit.

We will contact you at the beginning of the delivery week to organise a delivery time for that coming Saturday or Sunday. Once delivery is scheduled, we will invoice you for the final carcass weight of your order. The remaining payment must be made prior to or upon delivery.  

Please allow 21 to 28 days from the date you place your order on our website to the day it will be home delivered.

HOME DELIVERY AND PICK UP

We provide free delivery to select Perth Metropolitan areas. If you live outside of this area, we may deliver for a fee.

The bone box for dogs will be not delivered for free if you have not purchased a beef box. 

Please ensure you will be home for the delivery of your order. Will we give you a minimum of 4 days notice when your beef will be delivered.

RETURNS

Returns and Refunds

(a) Standard Return/Refund Policy

We are shipping perishable Products and therefore are not able to accept returns. Unlike items that have a longer shelf life, items that are perishable cannot be restocked or resold.

If you are not completely satisfied with your order for good reason, please contact sales@leylandsbeef.com.au within seven (7) days of receipt. We will happily review your order and any reported issues and offer an appropriate resolution which may include replacement of the Product in question, credit towards your next order, or a partial/full refund. Since we are not able to physically access the product, we may ask that you provide photos of the Product label and damage reported. Leylands Beef reserves the right to make the final decision on issuing of refunds, credits or replacement product, at their sole discretion, based on the information and evidence provided by the customer and within the appropriate deadline. Decisions made by Leylands Beef are final and at the sole discretion of the company, as per the relevant Australian consumer law for standard returns/refund policy as stated by ACCC.

We guarantee delivery to the address provided when the order is placed/shipped and when retrieved on the guaranteed delivery date.

Due to the perishable nature of our Product, we cannot guarantee the condition of the delivery if the address is incorrectly entered, if a change of address isn’t updated prior to the invoice date, if an address is altered while in transit, or if you are unable to retrieve the order on the guaranteed delivery date and did not notify us prior to the order being invoiced. Leylands Beef is not liable to replace, refund or compensate the customer in any way if an order is not delivered to the appropriate address within the nominated timeframe, due to error on behalf of the customer. If your order is returned to us because of an incorrect address provided or refusal of delivery when shipped according to our terms and conditions, we must dispose of the contents and you will not be refunded. In the event an order is delivered late due to an incorrect address or if you are unable to retrieve on the delivery date without prior notification and thawing/damage occurs, you will not be refunded.

When placing your order, please enter your shipping address carefully to ensure accuracy and review your receipt/account for any errors. If you enter the shipping address incorrectly when the order is placed, please email sales@leylandsbeef.com.au immediately for correction. Should your shipping address change, please update your address prior to the invoice date by emailing sales@leylandsbeef.com.au